User Operations Support Associate
Currently seeking a number of User Operations Associates to support in the growth of this rapidly expanding organisation who are at the forefront of the cryptocurrency sector
This organisations software has powered over 100M transactions and empowered users across the globe to transact quickly and effectively.
Your duties will include:
* Reporting to the Operations Lead, you are on the front line engaging with a growing community of users across the clients portfolio of products.
* Resolve incoming questions from incoming users via email succinctly, effectively and efficiently.
* Act as a bridge between our user operations, product, and engineering teams on product issues and bug resolution.
* Monitor social media channels on Twitter/Reddit and Facebook and make sure users receive prompt and amazing customer service.
Essential skills and qualities include:
* The foremost quality for this position is integrity.
* Experience with customer or technical support, a plus if you’ve used ZenDesk before.
* Passion for creating a positive user experience that is responsive and organized.
* Must be able to work in a fast-paced, diverse work environment with great follow through on tasks.
* Knowledge of Cryptocurrencies (bonus).