London

£55000 – £80000/annum

Permanent

Management Consultant – Customer & Channels

This opportunity affords you the chance to work alongside fellow industry experts to lead transformational projects, and define cutting edge solutions, solving our client’s most complex issues. And because the clients span the full range of industries – Including 94 of the Fortune 100 – you’ll have the opportunity to pursue your passion, hone your expertise and deepen your knowledge.

You should have experience with some of the following:

* Up to 8 years’ experience working in Marketing, Sales or Service, preferably in the Consulting industry
* Strong understanding of at least one of our key industries: Communications & Media, Electronics & High Tech, and Software & Platforms
* Strong experience in leading customer transformation programmes
* Strong team management experience, preferably across multi-functional teams within either a project or industry background and with a view to improve customer experience
* Good experience of preparing materials for review at board/c-level within global organisations
* Detailed domain and functional knowledge including one or more of the following areas:
* Building customer analytics models
* Developing interaction analytics
* Development and implementation of insight-driven strategies to impact marketing ROI, conversion, cost to serve and retention rates
* Design, delivery and operationalisation of major CRM cloud-based platforms, decisioning tools, omnichannel routing and digital Sales and Marketing platforms
* Understanding and delivery of customer-centric Marketing, Sales and Service operating models and organisational design
* Experience of managing multi-channel campaigns, from strategy and content planning through content development and in-life campaign management
* Understanding of media and creative agency landscapes, agency network strategies and commercial construct optimisation and media auditing.
* Understanding and management of digital self-serve channels, focusing on promotion, user experience and engagement
* Experience of designing, implementing and managing leading practice knowledge management and learning and development platforms
* Experience in working with or leading customer channels or leading omnichannel initiatives (e.g. call centre, retail, internet, apps, webchat, social media), managing customer experience according to customer satisfaction and effort metrics
* Management of people transformation programmes with a view to improving the customer experience

Contact – Walker Wares

walker.wares@embersearch.com