Scott Kerr

Practice Lead – CX Insight & Analytics

A seasoned practitioner and consultant who has lead speech analytics teams and programmes at British Gas and Sky and keeps up to date through active involvement in Ember’s Insight & Analytics consulting projects. We draw on this practitioners expertise and enviable network within the CX & Insight world to help our clients accurately define their resourcing requirements and rigorously assess the capability and suitability of the candidates we share.