Mike Havard


As well as being a Director and Chairman of Ember Search, Mike Havard is a founding director of the customer management consultancy, Ember Group, and one of the best networked people in the industry. He has spent more than 25 years shaping customer experience strategies and operational delivery with organisations including BT, TDG and Sitel. Mike works closely with many of the industry bodies, sits as a non-exec director for various innovative technology businesses and is an Honorary Life Fellow of the Institute of Direct Marketing (IDM).